How to Deactivate license when a hard drive dies?

[lavaezara]

Hello Cacani,

I love your software! I'm a perpetual license user and I rely on Cacani for my everyday work.

Recently, my hard drive died and I had no way of deactivating my license so that I could use Cacani on another computer.

I emailed support with no reply.

Luckily, I was able to revive my drive for a little while so that I can deactivate my license.

But what can I do if this happens again?

Thank you for reading!

[CACANi Support]

lavaezara

So sorry, we may have missed your email. You can write in to us at support@cacani.sg. You can also deactivate the license from cacani.sg (option under My Account tab). Do note that you need to log in first to access the page properly.

[lavaezara]

I've sent an email two days ago.

[CACANi Support]

I've sent an email two days ago.

Did you received our reply? Could it be in your spam folder?