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How to Deactivate license when a hard drive dies?

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  • How to Deactivate license when a hard drive dies?

    Hello Cacani,

    I love your software! I'm a perpetual license user and I rely on Cacani for my everyday work.

    Recently, my hard drive died and I had no way of deactivating my license so that I could use Cacani on another computer.

    I emailed support with no reply.

    Luckily, I was able to revive my drive for a little while so that I can deactivate my license.

    But what can I do if this happens again?

    Thank you for reading!




  • #2
    lavaezara

    So sorry, we may have missed your email. You can write in to us at support@cacani.sg. You can also deactivate the license from cacani.sg (option under My Account tab). Do note that you need to log in first to access the page properly.

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    • #3
      I've sent an email two days ago.

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      • #4
        Originally posted by lavaezara View Post
        I've sent an email two days ago.
        Did you received our reply? Could it be in your spam folder?

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