APPCRASH everytime i opened them

[Jvelasco]

Hello Linniie, have our support team contacted you yet to solve this? If not email me at jvelasco@cacani.sg

[Linniie]

Hello Linnie, I will check with our internal support and will update you ASAP!

Dear Jose, would you PLEASE help me? I get quite desperate here .___.
I've downloaded the latest version (plus the 90 days trial), and the right after i entered my activation key, succesfuly registered the key, the program get crashed (the same like before, doing sloppy job and appcarsh), AND when i tried to open again, they asked me for another activation key, and when i copy-pasted my key, they said It's been registered and i need to contact the administrator.

can you give me any suggestion? please?

[Linniie]

thank you ! can't wait for the solution.
I've purchased the license because this app seems really promising, so I might as well tried to use the non-trial version.
I'll also update you if the non-trial license went well

[Jvelasco]

Hello Linnie, I will check with our internal support and will update you ASAP!

[Linniie]

Hello Linniie,

I am sorry that you are having some problems. Can you first describe what Windows OS are you using? Also do you have a stable network connection? What are you computer specs, anything that you can give us will help pin down the problem.

Hello,
I've tried j-mation suggestion to uninstall it and re-install it as administrator, but it doesn't seems to work.
I'm currently using Windows 7 (64 bit) with 4GB ram memories, intel (R) core 17 as processor.
My laptop is ASUS N43S, and yes i do have stable network connection when operating the CACANi software.

here's the attached file of the appcrash situation, mostly it always show up that window every time i click on the CACANi shortcut.

[j-mation]

All working well.

[Jvelasco]

Hello JMation, interesting. After it started working, did it crashed like Linniie situation, or all seem fine?

[Jvelasco]

Hello guys, can you help me?
I'm planning to buy CACANi software, and decided to go with the trial first before purchasing it, to know how to use it.
I tried download it 2 times, and the first time i download it, I can't even open it, the windows always pop up saying that the software can't be opened and crashed.
the second time, I managed to get in to the software, but i can't draw anything/ nothing show up when i use the tool. AND, after 1 minute, the app will show a pop-up saying they're doing a sloppy job and closed the application.
It always said appcrash every time, can you give me any solution? thank you

Hello Linniie,

I am sorry that you are having some problems. Can you first describe what Windows OS are you using? Also do you have a stable network connection? What are you computer specs, anything that you can give us will help pin down the problem.

[j-mation]

I had a similar problem windows didn't want to install it. I managed to get it to install by right clicking on the install file and choosing "run as Administrator". try uninstalling and re-install using this method if your using windows 8.

[Linniie]

Hello guys, can you help me?
I'm planning to buy CACANi software, and decided to go with the trial first before purchasing it, to know how to use it.
I tried download it 2 times, and the first time i download it, I can't even open it, the windows always pop up saying that the software can't be opened and crashed.
the second time, I managed to get in to the software, but i can't draw anything/ nothing show up when i use the tool. AND, after 1 minute, the app will show a pop-up saying they're doing a sloppy job and closed the application.
It always said appcrash every time, can you give me any solution? thank you