Problem strokes color

[nyaky]

Hi ,

i've a problem with color .
The strokes becomes grey when i draw and when i render files it's white..
I also problem with opengl 3 , a error popup appear .
I'm embarassing with that.

My computer is a Tablet Pc : Lenovo X200T with Windows 7x64, i've a last driver for my graphic cards. And i can't try with a another pc because i did not another.
I'm embarrasing because i buy a licence of 365 days and i really LOVE this software .
I can't change my pc because i draw with, and i feel in love with my tablet pc.

I hope that you can help me .

Edit : I've also crash when i want export in gif.

Thanks

[Hongze]

Hi nyaky, regarding your OpenGL message, we'll have a way to allow you to turn it off. We're very sorry for that.

In the meantime, please try to turn off the anti-aliasing mode in the menu options.

anti-aliasing.jpg

Please try drawing and exporting with the anti-aliasing turned off. Let us know if it helps.

[nyaky]

Thanks for your answers.

I've try to draw without anti-aliasing. All features works perfectly i can draw and animate normally with color BUT when i want to export my animation,all my strokes become grey and my render files has white or transparent. I try with the anti-anliasing turned off but didn't work. ( The only format that i can export with good render and color is svg )

Also when i want render gif files my Cacani worklfow crash.

[Hongze]

Thank you, we need to know that anti-aliasing works fine on the canvas.

Please let me double-check: when exporting, you have turned off anti-aliasing as shown below by the red arrow

anti-alias.PNG

But the exported image is still grey. Correct?

[nyaky]

Anti-aliasing don't work on my canvas, my strokes is not clean but i can draw and animate .

Yes it's correct, i've turned off anti-aliasing and my export image still grey, i try again and here it's totally white . ( Also the render view is totally white i don't see preview of my animation)

[Hongze]

Hi nyaky, the Lenovo X200t does not support OpenGL 3.0.

This prevents the machine from exporting images properly. In the meantime, do you have a separate computer with a better graphics card? One workaround we can suggest for now, is to use a better machine only for exporting images. You can transfer the purchased license by deactivating it from the X200t and installing it on another computer.

[nyaky]

Oh.

Like i say, i don't have another pc , so i don't have better machine.

So i've buy Cacani and i can't use it correctly? Is embarrasing .

[Hongze]

We're very sorry for this. CACANi requires OpenGL 3.0 and above to work fully. We won't be able to guarantee that we can find a way to solve your current problem in a short amount of time.

If you wish to get a refund, please contact us at support@cacani.sg.

[nyaky]

I sent email.

I'm very disappointed because i love cacani.

Thank you anyway

[nyaky]

Very good news !


Its' ok.
Workflow with another software ( Anime studio Pro ) resolved problem for export and render my animation.